OurMission
HuskyMail+ exists to make campus mail simple, transparent, and stress-free. We want students, RAs, staff, and faculty to know exactly where every package is, what to do next, and how to get help—without digging through emails, waiting in line, or guessing at the process.
WhatHuskyMail+will solve
- Fragmented communications → a single source of truth. A clear, organized view of all package notifications and status updates, instead of scattered emails and ad-hoc messages.
- No real-time visibility → live mail-flow tracking. A single, real-time status view for every item in the mail flow—from carrier drop-off to student pickup.
- Pickup confusion → precise, self-serve guidance. Simple, accurate directions on where and how to pick up each package, reducing front-desk questions and line congestion.
- Carrier silos → unified logistics dashboard. One dashboard to monitor incoming packages from all major carriers, with consistent labeling and searchable history.
- Limited support hours → 24/7 smart assistance. An AI assistant for mail and package questions, policies, and next steps—available around the clock for students and staff.
- Informal hand-offs → auditable pickup delegation. Easy, controlled ways to authorize friends, RAs, or staff to pick up packages, with clear notifications and an audit trail.
- Hidden risks → temperature and priority flags. Built-in flags for temperature-sensitive or time-critical deliveries, so staff can prioritize what truly can’t sit on a shelf.
- Unclaimed items → structured ownership resolution. A quick, guided way to claim and verify ownership of unknown or mislabeled packages, reducing storage waste and risk.
For campus operations
- Reduced front-desk volume and wait times.
- Better forecasting of peak load during move-in, holidays, and exam weeks.
- Clearer record-keeping around chain of custody and exception handling.
- A more consistent, campus-wide student experience across housing and mail centers.